This monday is National Doctors’ Day. I’ve recently started helping out in a primary care office again and two insurance representatives hand delivered this lovely poster to the office the other day. It got me thinking.
If you want to appreciate doctors, specifically primary care – family medicine, internal medicine, and pediatrics – why not pay them more? Who knows, it might even cost less than paying representatives to hand deliver posters.
Since that won’t happen, how about educating patients about the administrative hassles and hoops, and countless hours these offices go thru. All to get them the wonderful hassle free services they pay you for.
Speaking of patients, why not set up a program so doctors can nominate and recognize patients that follow their advice and succeed at lessening their own risk of diabetes or heart disease. You could hand deliver snazzy posters to those patients instead. Better yet, why not give them a discount on their monthly premiums.
Since that won’t happen, to those patients that already appreciate their doctors and their staff a big THANK YOU, to you. I can’t explain how a few short words of thanks, empathy, or simple understanding can change a day from bad to great.
And to those patients that think the only way to get decent service is to forgo all notions of human decency, I’ve got a great big thank you just for you.
Before I go, let me say the insurance industry isn’t all bad. One insurance employee actually called the office back when our call got disconnected. After holding for more than 35 minutes that simple act was pretty awesome and appreciated more than any hand delivered piece of paper ever could be.
© Chic Prune 2015